Operations Manager

Website StayWell Hotels


A 4 Star Hotel in Gaborone, Botswana is looking for an energetic and dynamic individual who is dedicated and committed to providing excellent customer service. The individual must be a self-motivated team player, who has the ability to interact well with guests and also form good working relationships with staff.


The operations manager who reports to the Operations Director shall work with management to ensure the smooth operation of the hotel and its related entities. To provide leadership, development of staff, maintain hotel facilities and provide a level of hospitality that surpasses set standards.


  • Ensure that the hotel provides a flawless and professional guest experience
  • Training, mentoring, and management of employees
  • Monitoring of monthly operational accounts to assess and control costs and usage
  • Being involved in Human Resource Management
  • Ensuring that staff welfare, health, and safety are at par with expected levels
  • Oversee and coordinate all operational functions of the hotel to ensure that they achieve operational effectiveness and meet budgets
  • Maintaining all aspects of facilities and assets in the hotel and back of house through best practice
  • Ensure logistical support is rendered to support services of the hotel


  • Diploma/Degree in Accounting or Business Management or Degree in Hospitality management
  • Proven work experience of minimum 5 years in management of both front and back of house hotel/ safari/lodge operations
  • Sound knowledge of food and beverage operations, safety, and standards
  • Good knowledge of Microsoft
  • Previous experience in financial management and cost controls
  • Valid Driver’s license


  • Service excellence (continual desire to enhance the guest experience)
  • Excellent communication skills
  • Integrity and good work ethic
  • Sound time management
  • Organizational skills
  • Ability to work flexible hours
  • Excellent attention to detail and time management

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