Telephone Operator

Avani Victoria Falls Resort

Company Description

Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.

Job Description

Assist with presentation of hotel information in the directories and all other relevant online and paper-based publications.
Collate and distribute media references to the hotel and the brand, and proactively circulate to all relevant internal parties
Assist the corporate communication team in all public relations focused projects.
Conduct market research on competitor hotels within the industry that is seen as relevant and delivering competitive advantage to the brand, in that the research is valued and eagerly awaited by the corporate and operational leadership teams.
Solicit and obtain external sponsorship for promotions and special projects
Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
Take responsibility for your own professional development including strong financial literacy and negotiation skills, brand development, and communication.
Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise.  In particular this includes Sales, Front Office, Reservations, and Events colleagues.
Ensure that all paperwork associated with the work of the department is processed quickly and efficiently, including letters, emails.
Provide all assistance to guests and clients in a proactive, professional and friendly manner


  • Hotel Management certificate
  • Additional Information
  • Full grade twelve school certificate
  • Certificate in hotel management

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