Sales Consultant

Thebe Investment Management seeks a Sales Consultant for its rapidly expanding operations. The ideal candidate should possess an excellent command of the English language in both verbal and non-verbal communications as well as having the ability to effectively connect with audiences. The successful candidate will work in the client management department.

Responsibilities

• The customer consultant will provide information to customers in response to inquiries about products and services.
• The customer consultant will receive, document and resolve customer complaints.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Provide quality service and support in a variety of areas including, but not limited to: showroom visits, signing letters of reservation and contracts on behalf of the vendor.
• Maintain a balance between company policy and customer benefit in decision making.
• Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• The customer consultant will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in purchasing property.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable so as to sign them on as a client.
• Demonstrated passion for excellence with respect to treating and caring for customers.

Skills and Experience

• A relevant qualification in Finance, Marketing, Business Administration or related fields.
• Strong ideation skills for developing new communications strategies that are relevant to audiences
• At least 3 years elevant experience in sales and marketing
• Ability to work effectively as part of a team and engage others

Personal Attributes

• Ability to communicate clearly and professionally, both verbally and in writing.
• Has “thick skin” and is able to handle complaints and unpleasant customers.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Ability to work independently and proactively
• Flexibility, patience and the ability to cope with changing priorities
• Possess a strong work ethic and team player mentality.