Learning Facilitator

Unifi is a fast-growing finance and technology company operating in Zambia, Kenya, Uganda, and South Africa. We offer personal lending products through online, mobile phone, and branch channels. Backed by strong shareholders and a board with extensive experience in entrepreneurship and lending, Unifi is poised for continued success.

Responsibilities:

Develop and Deliver Ongoing Training:

• Develop in-person training modules based on adult learning principles.
• Deliver in-person training sessions, ensuring participant satisfaction.
  Inform HRM and Group L&D of all ongoing training planned within a month.
• Provide refresher trainings as per approved scheduled Train the Trainer Program Implementation.
• Design, deliver, and evaluate a “Train the Trainer” program.
  Train New Employees:
• Partner with Group L&D to design onboarding pathways for major operational roles.
• Deliver in-person onboarding training for all major operational roles.
• Facilitate completion of online onboarding modules for new joiners .

Induction: Conduct company induction sessions for all new hires within the first two weeks of their start date.
Role-specific onboarding: Onboarding check-ins: Coordinate with managers and HR on scheduled check-ins (30, 60, 90 days) for all new employees, to assess training progress and needs.

Technical and external training:

• Coordinate training of highly technical subject matters with internal or external experts;
• Source providers for external training and provide train-the-trainer support for internal experts;and
• Inform HRM and  Group L&D of all ongoing training planned within a month.
  Training Needs Analysis
• Conduct Quarterly TNA:Complete basic quarterly Training Needs Analysis for operational roles;
• Compile TNA report with actionable recommendations based on operational and business needs;and
• Conduct a Skills Audit and ascertain gaps and need for intervention
  Collaborate on Learning Pathways
• Work with managers and HR to develop personalised training plans for underperforming staff, ensuring documented plans include specific goals, timelines, and progress check-ins every 30 days.

Training Material Development

• Develop Training Material:Create and/or update training material for key training modules (e.g., technical role-specific, soft skills, or operational processes) per month to align with Unifi’s strategic goals, in collaboration with Group L&D;and
• Collaborate with subject experts to review and/or update training content and confirm accuracy.
  Training Effectiveness and Reporting 
•  Conduct post-training assessments for all training sessions;
• Track and report on employee performance improvements tied to training interventions;

Maintain Training Records:

• Ensure all training attendance, performance assessments, and feedback are logged in the central database;

         Online Learning Delivery 

• Promote completion rates for assigned online courses by monitoring progress and sending reminders weekly.

User Management:Manage LMS users (add, transfer, remove).

Reporting:

• Generate and share LMS completion reports with managers monthly.

Qualifications:

• Degree in Education or similar;
• Registered Skills Development Facilitator (Advantage);
• Facilitator experience (Advantage);
• Fluent in many local languages (would be an advantage);
• Ability to present complex information clearly and effectively;and
• Strong interpersonal and communication skills