Branch Manager

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Website United Bank for Africa (Z) Ltd

Division: Retail Banking

Department: Retail Banking

Essential Information:

To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis

Reporting Relationships:

Functionally reports to the Head, Retail Banking

Job Duties:

1.     Business Growth

  • Entrench growth by market dominance and market share multiplication
  • Ensure that the overall budget of the Business Office is met and surpassed
  • Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
  • Network with all potential clients in all relevant categories of own locality

2.     Profitability Management

  • Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
  • Driving through the business segments within the branch to ensure maximization of coverage in own locality
  • Develop and manage strategies to increase the share of wallet of all types of customers within own locality

3.     Branch Operations & Leadership

  • Own responsibility  for the Business Office – Market Facing & Customer Service functions
  • Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
  • Responsible for brand and ambience management within the branch
  • Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
  • Direct and coach the branch team while instituting and driving a learning culture within the branch

Key Performance Indicators:

  • Budget – Financial KPIs
  • Core Values
  • Staff Attrition


  • Ability to evaluate needs of customers, and determine what products or service would best serve those needs
  • Strong interpersonal and communications skills
  • Leadership
  • Negotiations
  • Proactive
  • Passion for business development and acquisition
  • Technology savvy

Job Requirements & Knowledge:

  1. Credit and Marketing
  2. In-depth knowledge of the business environment

Application requirements:

  • First degree with credit or better in any field including an acceptable professional qualification in Banking or Accountancy
  • Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.
  • Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in operations or marketing

To Apply:

United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, G12 and Degree  to [email protected] by 8th April, 2024.

Only candidates that meet the position requirements need to apply.

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