Training Representative

Are you up for a challenge and looking to join a great place to work? We are looking for a Training Representative to join our team. If you think that could be you, please read on.

Who are we?

VITALITE Zambia Limited is a Zambian registered company founded in 2013. VITALITE was created to increase rural electrification and combat the poverty tax affecting low-income, energy-poor households across Zambia.

Our mission is to make quality products and services accessible and affordable to all Zambian households. We pride ourselves on having been the first in Zambia to pioneer a fully integrated pay-as-you-go (PAYGO) service for Solar Home Systems and aim to become the country’s leading rural service and distribution company.

Our team of more than 145 employees and 650 community based agents is on a mission of positive change. We service over 50,000 customers and take pride in our positive impact on their lives and their environment.

According to an independent survey of our customers (run by impact reporting agency, 60 Decibels in March 2021), 88% find we’ve very much improved their quality of life.

What’s it like to work here?

• We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress;
• We work in an emotionally safe environment within which we all have the opportunity to `fully express ourselves;
• Everyone is encouraged to create positive impact for themselves, their colleagues and our customers by taking full accountability for what we do every day.

According to an independent survey (run by global gender advisory firm, Value for Women in February 2021):

•  94% of team members feel respected by their colleagues
• 97% of team members like our mission and purpose
• 86% of team members believe men and women have equal career opportunities
• 94% of team members believe issues of sexual harassment are taken seriously here
• 89% of team members believe we encourage open and honest communications

What is the job about?

We are looking for a highly committed, dependable and motivated individual to join our HR and Training team. This position will report to the Training Coordinator. The principle purpose of this role is to assist with activities and operation regarding agent and staff as well as the development of training materials and methods.

Duties and Responsibilities:

• Develop Training Content
• Develop and Maintain training procedures
• Update and develop operational tools
• Cooperate with Marketing to get branding
• Training Delivery
• Performance Assessment
• Reporting
• Conduct Research to identify gaps in the training material
• Plan, budget, schedule and evaluate for effectiveness of agents’ staff and distributor training in our target market in Zambia’s peri urban areas
• Co-author key performance and output reports after each training to gauge understanding and inform areas of improvement
• Update and maintain operational tools and develop new training methods that include digital delivery
• Develop and maintain effective training systems and procedures
• Update and develop training operational tools i.e training booklets, call scripts, and video scripts
• Conduct research to develop new training methodologies
• Develop new training content on product knowledge and delivery
• Develop new training delivery methods including digital training
• Assist with planning of all agents, staff and distributor trainings
• Budget and schedule trainings, including their time, location and venue
• Assist with monitoring agent performance and training effectiveness
• Assist with the development and Training Department Standard Operating Procedure
• Assist with developing  and writing Key Performance Reports as well as output reports/ debriefs  on all trainings held

Minimum Requirements  

• Professional, Proactive and Productive attitude, whilst paying great attention to detail.
• At least a Diploma in Education, Training, HR or related field
• Full Grade Twelve Certificate.
• Minimum of two (2) years’ experience in Training from a reputable company.
• Attention to detail
• Written and verbal communication skills
• Excellent Customer service and Interpersonal skills
• Ability to work with minimal supervision
• Highly organized individual
• Good working knowledge of Microsoft Word, Excel and PowerPoint.
• Coaching experience will be an added advantage

Female candidates are encouraged to apply

How to apply

Please email your up to date CV, copies of your Academic Qualifications and 2 references from prior employers to [email protected].

A written essay with a minimum of 300 words on the following topic:  Draft a 3 months training plan to increase the competence levels of our agents.

Incomplete applications will be disqualified so please take care to ensure you’ve included everything.