Waiter

Key Responsibilities

The holder of this position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.

• Inform customers of daily specials and any additional information required about the menu by the customer.
• Accurately take customer orders and input all orders through the Pilot POS system and double check on order before entering into Pilot system to avoid any voids.
• Serve food and beverages to customers as required in a timely fashion.
• Regularly check with customers to ensure that they are enjoying their meals, drinks are full, clear tables and provide feedback on customer concerns or take action to correct any problems.
• Ensure club house areas are hygienically and properly maintained at all times. This includes items such as; cleaning tables by using the correct chemicals, clearing dishes and glasses from tables or counters and taking them to kitchen/bar for cleaning, cleaning ashtrays on a regular basis and ensuring the floor is clean.
• Ensure service areas are stocked with supplies such as linen, condiments, placemats and tableware.
• He or she will be responsible for service variances.
• Ensure event forms are followed correctly and food is delivered and prepared on time.
• Attend daily meetings.
• Ensure personal hygiene is kept to high standard at all times.
• Ensure all tables, chairs, cushions, service areas and general areas are kept tidy, clean and in order.
• Co-ordinate with the kitchen section to ensure that orders are executed timely and to communicate if necessary any delay in service to customers
• Ensure all glasses, plates or any other customer related equipment is removed from areas in a timely manner and waste/litter cleared from service areas.
• Be proactive while on duty and keep areas operational as smooth as possible.
• Undertake such other duties as may be determined by the Head Waiter or Shift Supervisor.
• Remove condiments when customers are finished, clean and pack neatly back at service area.
• Appearance to be neat and respectful, loose clothing tucked in, apron, uniform, boots and cleaning cloth to be worn at all times.
• Ability to come to work regularly and on time, follow directions, take criticism, get along with co-workers and supervisors, treat co-workers, supervisors and members/guests with respect and courtesy, and refrain from abusive, insubordinate and/or violent behavior.

Qualifications

• Grade 12 Certificate.
• Hospitality related certificates; added advantage

Experience

• 3 years’ experience in Hospitality in a similar role.
• Added advantage to have Pilot experience

Behavioural Traits

• Hard working.
• Dedicated
• Team Player.
• Organised
• Accruate
• Friendly.

Operational Requirements

• Good command of English.
• Pleasant disposition.
• Sober character.
• Able to work as a team.
• Exemplary customer service skills.
• Physically fit.