TWANGALE PARK
JOB TITLE: WAITRON x 1
REPORTS TO: FOOD AND BEVERAGE SUPERVISOR
POSITION SUMMARY:
Ensure that all guests are served to the hotels standard in the Restaurant / bar areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.
F&B WAITRON DUTIES AND RESPONSIBILITIES:
- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E .g. No Garlic, less spicy etc, Without egg etc.
- Communicate to the guest and provide assistance with their queries.
- Co – ordinate with the kitchen staff and bar staff to ensure smooth operation and guest satisfaction.
- Serve food and beverage to the guest as per the course of order.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional request.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Prepare mixed drinks for service to your customers table.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Must have some familiarity with basic cooking skills.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Print closing report and drop the cash with the front office / accounts department.
- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
- Close the shift on the POS terminal.
PREREQUISITES:
Education:
- Diploma or equivalent preferred in general hospitality
Experience:
- Previous serving experience required with a minimum of (2-3) years
- Excellent oral communication skills required.
- Positive interpersonal skills required.
- Ability to communicate in any 4 local languages and English.
- Experience as a Bartender will be an added advantage
HOW TO APPLY:
Interested candidates who meet the qualifications should submit their applications letters, CVs as one copy and copies of certificates to the undersigned: [email protected]. Applications should be received not later than 17:00hrs, Sunday 12th August,2018. Please indicate the job title in the subject of your e-mail, use your full name and the job title you are applying for as the filename of your application.