Online Store Manager

  • Full Time
  • Lusaka, Zambia
  • 5000 / Month
  • Applications have closed

Website Walanda Online Limited

Walanda Online Limited is a firm that provides online products.

We’re looking for a online store manager to oversee daily operations  and ensure it runs smoothly and effectively. As the store manager, you will be responsible for motivating the sales team to fulfill sales goals, developing business strategies, and upholding the operational and organizational standards of the store. Additionally, you will recruit, hire, and train new staff, and take on other administrative tasks as needed, such as monitoring inventory levels. The right candidate will be an excellent communicator and demonstrate impeccable leadership skills.

Objectives of this role

Deliver exceptional customer service, ensuring high levels of customer satisfaction
Maintain outstanding visual merchandising standards and a welcoming store atmosphere
Oversee sales team recruitment and shape and facilitate training processes
Create a clean and safe store environment that complies with health and safety regulations and company standards
Address customer complaints and concerns in a professional and timely manner
Set a strong, professional example for mid-level managers and store associates to follow

Responsibilities

Prepare detailed reports on buying trends, customer needs, and profit margins, and present these reports to company leadership
Conduct annual personnel performance appraisals, providing clear and actionable feedback and delivering constructive criticism to help staff improve
Monitor inventory levels and order new items as needed
Source, hire, train, and oversee new staff, leading by example and ensuring efficiency in the training process
Arrange promotional material and in-store displays
Undertake financial-planning tasks, including managing the store budget
Skills and qualifications
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent problem-solving capabilities, with the ability to work well under pressure
Superb organizational and time management skills
Powerful leadership skills and an empathetic approach to management, with the ability to make important decisions
An eye for creativity and the ability to strategize visually appealing store displays

Preferred qualifications

Experience working in a retail environment, preferably in a managerial position
Working knowledge of business development best practices
Entrepreneurial mindset
In-depth knowledge of financial planning and office management


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