Lodge Supervisor & Receptionist

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Lodge Job Opportunities

A Makeni based lodge is looking for energetic, service-oriented individuals to fill up the following vacancies:

1. Lodge Supervisor

Who will be responsible for overseeing the day-to-day operations of our lodge to ensure guest expectations are exceeded and a consistently high standard of customer service and cleanliness is maintained.

The supervisor will have overall responsibility for staff members and will delegate tasks as necessary. He/She will also train the front desk staff in hotel protocols, guest registration, and other duties.

Skills required:

  • Customer Service Skills
  • Communication Skills
  • Team Player
  • Decision making skills
  • Problem Solving

Qualifications required:

  • Staff management experience
  • Hospitality experience
  • Computer skills

2. Front Desk Agent /Receptionist

Front Desk/receptionist whose responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

She/he will take all incoming calls, handling phone reservations, confirming previously-made reservations, give directions to the lodge and answer any questions customers have about the lodgings. When a guest’s stay is over, she/he will handle check-outs.

Responsibilities

  • Checking guests in and out
  • Receiving and managing reservations made online and telephonically
  • Verifying guests’ payment methods during check-in
  • Assigning rooms to guests and informing them of any specials offered at the lodge

Qualifications required:

  • Grade 12 certificate
  • Previous hospitality experience would be advantageous
  • Strong written and verbal qualifications
  • Well-presented and professional appearance
  • Excellent customer service skills
  • Must be willing to work flexible hours
  • Computer literate

Method of Application

Your application letter should specify your contact details including contact telephone numbers(s), CV(s) with 3 (three) traceable references.

Your application letters should be sent to:

[email protected]

To apply for this job email your details to lodgevacancies2021@gmail.com