Customer Engagement Executive

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Website Wasoko Zambia Limited

About Us: 

Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers, or banks necessary.

Thousands of retailers across Kenya,  Tanzania, Uganda , Cote d’Ivoire, Senegal, Zambia and Rwanda use Wasoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Role: Customer Engagement Executive

Reporting to: Field Sales Manager

Key Responsibilities

Reach out to customer leads through cold calling
Present, promote and sell products/services using solid arguments to existing and prospective
customers.
Perform analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships
Reach out to churned customers through cold calling and get them ordering again.
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests.

Key Relationships

Warehouse branch management,
Warehouse Logistics management,
Delivery Agents,
Product Team
Customer Growth teams
Active Wasoko’s Customers

Key Skills and competencies

Ability to work efficiently and independently in a fast-paced sales environment
Effective teamwork abilities
Strong oral and written communication skills
Strong sense of patience to follow through problem resolution


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