• Full Time
  • Ndola, Zambia
  • 00 ZMW / Month
  • Applications have closed

We believe in continuance growth.

Job Title: Teller (1) Ndola

Job Overview: A Bank Teller is a frontline employee responsible for providing essential banking services to customers. They are the first point of contact for clients at a bank and play a crucial role in ensuring efficient and accurate financial transactions. This role requires excellent customer service skills, attention to detail, and knowledge of banking procedures and regulations

Key Responsibilities:

1. Customer Service:

  • Greet customers in a friendly and professional manner.
  • Listen to customer inquiries and assist with their banking needs.
  • Address customer concerns and resolve issues promptly and professionally.
  • Promote a positive and welcoming atmosphere in the bank.

2. Financial Transactions:

  • Process various financial transactions, including deposits, withdrawals, transfers, and loan payments.
  • Verify the identity of customers and ensure compliance with bank security procedures.
  • Count and verify cash transactions accurately.
  • Maintain cash drawer limits and balance cash at the end of each day.

3. Product Knowledge:

  • Stay updated on the Company’s products and services to effectively cross-sell and upsell to customers.
  • Explain the features and benefits of various Company products to customers.

4. Record Keeping:

  • Maintain accurate records of all transactions and customer interactions.
  • Complete necessary paperwork and documentation for transactions.
  • Follow Company policies and procedures for record-keeping and compliance.

5. Security and Compliance:

  • Adhere to security protocols to protect customers, employees, and Company assets
  • Comply with all Company regulations and policies, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
  • Report any suspicious or unusual transactions to the appropriate authorities.

6. Technology Usage:

  • Utilize computer systems and banking software to process transactions and access customer information.
  • Troubleshoot basic technical issues and provide assistance to customers with online banking services.

7. Cash Management:

  • Order and maintain an adequate amount of cash to ensure smooth operations.
  • Prepare and package cash for deposit to the company account


  • Degree/diploma in business or equivalent; preferably accounting related course.
  • Previous customer service experience is a plus.
  • Knowledge of basic banking principles and procedures.
  • Strong mathematical and numerical skills.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy.
  • Ability to handle cash responsibly and maintain confidentiality.
  • Knowledge of relevant banking software and computer systems.

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