Receptionist / Front of House

  • Full Time
  • Lusaka, Zambia
  • Applications have closed

Website Wild Dogs Lodge

Are you a warm, customer-focused professional with a passion for hospitality and excellent communication skills? Wild Dogs Nature Safaris, a leading lodge and tour operator in Lusaka, is looking for a Receptionist / Front of House to be the welcoming face of our company.

This role is perfect for someone with 3 to 5 years of customer care experience who thrives in a fast-paced environment and enjoys creating outstanding guest experiences.

Key Responsibilities:

  • Provide a welcoming and professional first impression to all guests and clients.
  • Handle all front desk operations, including answering calls, responding to emails, and managing reservations.
  • Deliver exceptional customer service, ensuring all guest inquiries and requests are handled efficiently.
  • Assist with basic administrative tasks, including maintaining organized records and managing schedules.
  • Collaborate with the team to ensure smooth day-to-day operations.
  • Maintain a clean, organized, and inviting reception area.
  • Address and resolve customer concerns with professionalism and care.
  • Perform other administrative tasks as assigned.

Qualifications & Experience:

  • 3 to 5 years of customer care experience in a hospitality, tourism, or service industry role.
  • Strong verbal and written communication skills with excellent phone etiquette.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
  • Ability to multitask and stay organized in a dynamic work environment.
  • Friendly, approachable, and professional demeanor.
  • Experience handling bookings, guest relations, or front desk responsibilities is an advantage.
  • Flexibility to work extended hours when needed.

Why Join Us?

  • Be part of a dynamic and passionate team in the tourism industry.
  • Work in a welcoming and customer-focused environment.
  • Opportunities for career growth and development.

Education:

  • Minimum of College Diploma, Bachelor’s Degree or additional qualifications in office administration or related field is an advantage.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their customer care experience to [email protected]

Application Deadline: 9th February 2025
Location: Waterfalls, Lusaka

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