Website Yalelo Limited
Zambia's #1 Fish
1. Store Assistant
Yalelo is looking for a Store Assistant to assist the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets.
The Right Fit candidate will:
- Greet and welcome customers to the store in a pleasant manner
- Assist in displaying products in an easy-to-locate manner
- Consistently utilises best practice standards in providing customer service in the retail store
- Assisting customers in locating desired items.
- Informing customers of shop promotions to encourage purchases.
- Performing regular price checks to identify and correct price discrepancies and remain well informed on any store promotions.
- Addresses and resolves customers’ complaints in a professional manner.
- Maintains in-depth product knowledge to provide advice and recommendations as needed.
- Inspects items and products for any damages and spoilage
- Assists stores staff in monitoring stock inventory
- Maintain the store area hygiene conditions ensuring compliance with basic PRIDE principles
- Assists in receiving, processing, and organizing stock and store consumables deliveries accordingly with First In First Out (FIFO) disciplines.
The Store Supervisor Must Have:
- Grade 12 Certificate
- 1 Years’ experience in the desired field
- Customer Service Experience
- Experience in FMCG industry is an added advantage
2. Store Supervisor
Yalelo is looking for a Store Supervisor to supervise the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.
The Right Fit candidate will:
- Supervise store’s/outlet’s sales performance
- Communicate sales goals and targets
- Ensure timely transmission of scheduled sales reports in accordance with organizational standards
- Lead with service vision to provide the best customer experience for Yalelo customers
- Maximize efficient resource utilization to ensure the smooth running of store operations
- Manage in-store service performance in line with Yalelo Values
- Protect and manages the Yalelo retail brand and reputation
- Lead the provision of service quality and positive customer satisfaction
- Establish rapport and cultivates relationships with customers
The Store Supervisor Must Have:
- Diploma In Sales and Marketing or relevant qualification (preferred)
- Grade 12 Certificate
- Years’ experience in the desired field with any added preferences such as certifications and affiliations
- Customer Service Experience
- Leadership Experience: Experience in similar position is an added advantage
- Experience in FMCG industry is an added advantage
3. Store Manager
Yalelo is looking for a Store Manager to Manage Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.
The Right Fit candidate will:
- Manage store’s/outlet’s sales performance
- Communicate sales goals and targets to the store team
- Ensure timely submission of scheduled sales reports in accordance with organizational standards
- Account for and supervises retail administration and reporting in shift operations
- Define and allocates other staff duties in accordance with operational requirements
- Control inventory and ensures stock accuracy per shift
Manage and maintains store facilities - Contribute to recognition of store team performance
- Control SOP compliance daily
- Lead Weekly KPI team meetings and Daily shift briefings
The Store Manager Must Have:
- Academic qualification in Sales/Marketing or related field (preferred)
- Grade 12 Certificate
- Customer Service Experience with a traceable track record
- Leadership Experience: Experience in a similar position is an added advantage
- Experience in FMCG industry is an added advantage
If this, is YOU, we would like to hear from you today!
LOCATIONS: Nyimba, Chirundu, Lusaka, and Kitwe
Only shortlisted candidates will be contacted. Please ONLY indicate the job title and location you are applying for in your application subject line.