Retail Stores Positions – Multiple Locations

Website Yalelo Limited

Zambia's #1 Fish

1. Store Assistant

Yalelo is looking for a Store Assistant to assist the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets.

The Right Fit candidate will:

  • Greet and welcome customers to the store in a pleasant manner
  • Assist in displaying products in an easy-to-locate manner
  • Consistently utilises best practice standards in providing customer service in the retail store
  • Assisting customers in locating desired items.
  • Informing customers of shop promotions to encourage purchases.
  • Performing regular price checks to identify and correct price discrepancies and remain well informed on any store promotions.
  • Addresses and resolves customers’ complaints in a professional manner.
  • Maintains in-depth product knowledge to provide advice and recommendations as needed.
  • Inspects items and products for any damages and spoilage
  • Assists stores staff in monitoring stock inventory
  • Maintain the store area hygiene conditions ensuring compliance with basic PRIDE principles
  • Assists in receiving, processing, and organizing stock and store consumables deliveries accordingly with First In First Out (FIFO) disciplines.

The Store Supervisor Must Have:

  • Grade 12 Certificate
  • 1 Years’ experience in the desired field
  • Customer Service Experience
  • Experience in FMCG industry is an added advantage

2. Store Supervisor

Yalelo is looking for a Store Supervisor to supervise the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.

The Right Fit candidate will:

  • Supervise store’s/outlet’s sales performance
  • Communicate sales goals and targets
  • Ensure timely transmission of scheduled sales reports in accordance with organizational standards
  • Lead with service vision to provide the best customer experience for Yalelo customers
  • Maximize efficient resource utilization to ensure the smooth running of store operations
  • Manage in-store service performance in line with Yalelo Values
  • Protect and manages the Yalelo retail brand and reputation
  • Lead the provision of service quality and positive customer satisfaction
  • Establish rapport and cultivates relationships with customers

The Store Supervisor Must Have:

  • Diploma In Sales and Marketing or relevant qualification (preferred)
  • Grade 12 Certificate
  • Years’ experience in the desired field with any added preferences such as certifications and affiliations
  • Customer Service Experience
  • Leadership Experience: Experience in similar position is an added advantage
  • Experience in FMCG industry is an added advantage

3. Store Manager

Yalelo is looking for a Store Manager to Manage Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.

The Right Fit candidate will:

  • Manage store’s/outlet’s sales performance
  • Communicate sales goals and targets to the store team
  • Ensure timely submission of scheduled sales reports in accordance with organizational standards
  • Account for and supervises retail administration and reporting in shift operations
  • Define and allocates other staff duties in accordance with operational requirements
  • Control inventory and ensures stock accuracy per shift
    Manage and maintains store facilities
  • Contribute to recognition of store team performance
  • Control SOP compliance daily
  • Lead Weekly KPI team meetings and Daily shift briefings

The Store Manager Must Have:

  • Academic qualification in Sales/Marketing or related field (preferred)
  • Grade 12 Certificate
  • Customer Service Experience with a traceable track record
  • Leadership Experience: Experience in a similar position is an added advantage
  • Experience in FMCG industry is an added advantage

If this, is YOU, we would like to hear from you today!

LOCATIONS: Nyimba, Chirundu, Lusaka, and Kitwe

Only shortlisted candidates will be contacted. Please ONLY indicate the job title and location you are applying for in your application subject line.


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