Collections and Recoveries Manager

Job Title: Collections and Recoveries Manager

Reports to: Chief Operating Officer

JOB DESCRIPTION

The Collection and Recoveries Manager will be responsible for ensuring timely collection of loans. He/She will be responsible for managing collections and contacting customers whose loans are in arrears. The person will also be responsible for ensuring that customers’ standing orders are working, direct debits and invoices are issued to institutions that have MoUs with Zambian Home loans Limited on time.

COMPETENCIES

• The manager will be responsible for maintaining a quality loan portfolio.
• Ability to maintain the collection efficiency below the set threshold.
• Ability to effectively communicate with customers, colleagues and stakeholders to resolve debt -related issues.
• Ability to prioritize tasks, manage time efficiently, and maintain accurate records and documentation.
• Understanding of relevant laws, regulations, and industry standards governing credit and collections practices.

DUTIES AND RESPONSIBILITIES

• Preparing portfolio performance analysis report and timely submission to the Chief Operating Officer.
• Submission of weekly arrears report.
• Submission of stakeholder’s report.
• Conduct physical follow ups to customers in arrears.
• Ensure that the customers’ standing orders are working and follow up on failed standing orders.
• Manage relationships with the stakeholders.
• Responsible for the development and updating of the collection and recoveries policies.
• Implementing debt collection policies and regulations of the company.
• Implementing deadlines for invoicing and payment collection.
• Monitoring the invoicing and money collection processes.
• Ensuring the timely collection of payments.
• Preparing weekly/monthly feedback reports on payment collections.
• Keeping records of invoices, deposits, and all correspondence regarding payment collection.
• Remaining informed of any legislative procedural training regarding debt collection.
• Team management, training and mentoring of staff members in the department, Insurance/Lawyers, and other stake holder management.
• He/She must have a driver’s license.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree or Professional Qualification equivalent to a degree in Business Administration/Accounting/Finance/Accountancy/Internal Audit or related fields.
• Minimum of Five (5) year’s relevant experience in a similar role in the financial services sector.
• Proven work experience in collections and Recoveries, or similar role.
• Solid understanding of lending procedures.
• Excellent analytical skills, with the ability to create and process financial spreadsheets (e.g., in Excel), data analysis and models.
• Strong understanding of risk assessment methodologies, compliance frameworks, and regulatory requirements applicable to financial institutions and government agencies.
• Proficiency in interpreting and applying complex regulations and standards, with a focus on accuracy and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical audiences.
• Demonstrated leadership abilities, including the ability to influence stakeholders and drive change initiatives in a dynamic environment.

Interested candidates should send their CVs and Cover letters to the Human Resource Manager, Zambian Home Loans Limited Saturnia House, Stand No. 6392 Dunduza Chisidza Crescent Off Los Angeles Road, Lusaka Zambia or email to [email protected] not later than 18th April 2025.

All application documents should be sent as one pdf document