About Us
At Coptic Hospital we are more than just a hospital we are a hub of healing, innovation, and compassionate care. As a trusted leader in the healthcare sector, we are committed to leveraging technology to enhance patient outcomes, streamline operations, and support our dedicated clinical teams. We are currently seeking a proactive and technically skilled IT Officer to join our growing team and help drive our digital transformation.
Key Responsibilities
As an IT Officer, you will play a critical role in ensuring the smooth operation of our healthcare technology systems. Your responsibilities will include:
o Providing first-line technical support to clinical and administrative staff for hardware, software, and network issues
o Managing and maintaining hospital information systems (HIS), electronic medical records (EMR), and other digital health platforms
o Ensuring robust cybersecurity protocols, data privacy compliance, and regular system backups
o Administering user accounts, access rights, and IT asset tracking
o Supporting the installation, configuration, and maintenance of servers, workstations, printers, and medical IT equipment
o Monitoring system performance and proactively identifying areas for improvement
o Collaborating with vendors and service providers to resolve technical issues and implement upgrades
o Delivering training sessions and user guides to enhance digital literacy among staff
o Participating in IT audits, risk assessments, and disaster recovery planning
Qualifications & Experience
We are looking for a candidate who combines technical proficiency with a service-oriented mindset:
o Bachelor’s degree in Information Technology, Computer Science, or a related discipline
o At least 2 years of hands-on experience in IT support, preferably in a healthcare or clinical environment
o Strong understanding of Windows and Linux operating systems, networking, and cybersecurity best practices
o Familiarity with healthcare-specific systems such as EMR, PACS, LIS, or RIS is highly desirable
o Knowledge of data protection regulations and healthcare IT standards (e.g., HIPAA, HL7, ICD-10) is an advantage
o Excellent troubleshooting, communication, and interpersonal skills
o Ability to work under pressure, prioritize tasks, and support a 24/7 healthcare environment when needed
o Membership or certification with ICTAZ (for Zambia) or equivalent professional body is a plus
How to Apply
If you are passionate about using technology to improve lives and thrive in a fast-paced healthcare setting, we’d love to hear from you. Please submit your Cover Letter and detailed CV to hr.zm@coptichospitals.org with the subject line: Application – IT Officer
Only shortlisted candidates will be contacted. Coptic Hospital is an equal opportunity employer and encourages applications from all qualified individuals.
