About the Role: We are seeking a strategic and results-driven Head of Retail to lead and oversee our retail operations across all Mercury Express Logistics locations. This role is responsible for driving retail performance, leading teams, optimizing customer experience, and delivering revenue growth in line with the company’s objectives. Key Responsibilities:

Develop and implement the overall retail strategy in alignment with company goals.
Lead, coach, and manage retail teams to achieve sales targets and deliver exceptional customer service.
Monitor store performance, analyze sales trends, and identify opportunities for growth and improvement.
Oversee retail budgeting, forecasting, and reporting to ensure profitability.
Ensure operational efficiency across all retail outlets, including inventory management and visual merchandising.
Develop and implement training programs to enhance staff performance and product knowledge.
Collaborate with marketing and product teams to execute promotions and launch new products.
Ensure compliance with company policies, health and safety standards, and legal requirements.
Identify new market opportunities and recommend new store locations or closures based on performance metrics.

Qualifications and Experience:

Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field (Master’s degree is an advantage).
Minimum of 7–10 years of experience in retail management, with at least 3 years in a senior leadership role.
Proven track record of managing multi-location retail operations and driving sales growth.
Strong leadership and people management skills with the ability to inspire high performance.
Solid understanding of retail metrics, P&L management, and customer service excellence.
Excellent communication, strategic thinking, and decision-making skills.
Proficiency in retail management systems and data analysis tools.

How to Apply: Interested candidates meeting the above qualifications should send their application letters and academic qualifications to recruitment@mercury.co.zm not later than 30/09/2025 Only shortlisted candidates will be called for interviews.

Mercury Express Logistics

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Head of Retail