General Manager – Dimavati

***Previous Experience in similar role is required.

GENERAL MANAGER HOSPITALITY

As a general manager would be in charge of daily operations of Dimavati Investments facilities (Sakae Paradise Resort & The Cubes Apartments) to guarantee that guests enjoy an outstanding experience. You will be responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development. You will be required to be flexible and to be a dynamic problem solver with exceptional leadership abilities to empower staff to give superior customer service to hotel guests, associates, and visitors. You will be our brand ambassador, providing leadership and strategic direction to all departments of the hotel.

ROLES AND RESPONSIBILITIES:

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all departments and their supervisors.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual
• Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with Supervisors for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department supervisors on a daily basis.
• Be accountable for responsibilities of department supervisors and take ownership of all guest complaints.
• Provide effective leadership to team members.
• Lead in all aspects of business planning.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• To ensure that the Hotel is maintained to the highest standards and to implement an efficient preventative maintenance program while maximizing room availability.
• Create advertising through favourable written reviews of the hotel, the food and service levels.

Minimum Requirements:

• Bachelor’s Degree
• 3 Years Experience in Similar role