Community Builder

  • Full Time
  • Lusaka, Zambia
  • 5000 ZMW / Month
  • Applications have closed

Website rivuuz Rivuuz

The home of quality service

Job Description | Community Builder

Rivuuz is a Zambian online platform that connects customers to reliable, vetted service providers. We have a community for our service providers and service users and are looking for someone to help us take things to the next level. As a Community Builder, you will operate at the nexus of operations, marketing, and business development to create welcoming environments that bring together like-minded individuals that are seeking solutions to similar challenges.

The day-to-day of the job involves:

  • Customer success – gaining a deep understanding of what each pro and clients wants to achieve through Rivuuz and supporting them to achieve it
  • Community events – Planning and organising online and offline community events with a focus on members collaborating, learning and supporting each other
  • Community engagement – communicate with members individually and as a group in both online and offline spaces, welcome new member, ask questions and generally make everyone feel welcome and included
  • Profiling – researching existing and potential community members to understand what social media tools they use, what language/style/tone they use and how best to engage with them online and offline
  • Content creation – Write content for the community that is helpful, inspiring and engaging. Use your profiling to know what tone to strike.
  • Community growth – Plants seeds and creates momentum, identify community contributors and ambassadors, Develops a participation-reward system. Create structure in the community that fuel not stifle the community, with a goal of getting the community to a self-managing stage
  • Support – constantly working to identify opportunities and create unique, valuable connections between groups of people.

You are great fit for this job if you:

  • are willing to quickly and continuously learn our business and market
  • are an empathetic problem solver (a lover of understanding and solving people’s problem)
  • can adapt your communication style to work well with people from varied backgrounds
  • are personable, a positive thinker, and have an entrepreneurial spirit
  • are able to use or learn various online work software, e.g. Word, Excel, Canva, Facebook Business Suite, Airtable, etc

Some must-haves

  • Knowledge and or experience of the home building process
  • Experience in one or more of these areas: event planning, PR, social media management, customer service and training design and delivery
  • A valid driver’s license – this is a very mobile role
  • Empathy and listening skills – You should always have a sense for what the community needs, what they’re looking for, what they value, what they appreciate

Some nice-to-haves (but not deal breakers)

  • Ready to start immediately
  • Has own laptop
  • Close proximity to Ibex Hill
  • Speaks Bemba and/or Nyanja

Job Type: Full time

This is not your typical 9-5 job as our communities run 24/7 as you may need to organise an event on a weekend or respond to a community members questions in the evenings. Are you up for that?

Also, you should know that working in a startup is a different world, there are no departments and things sometimes change quickly. This way of work is not for everyone and we get that – some people value routine and stability. So, think carefully about whether this job is right for you.

Reporting to: Chief Executive Officer

Remuneration: Gross pay K5,000

Application deadline – 10th November 2022

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