To provide support to sales executives and respond to customer and prospect queries.
You should be an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Prepare and maintain sales reports for use in the relevant departments
Act as the first point of contact for urgent calls, emails and messages when sales executives are not available.
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep a record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Minimum Diploma in Sales and Marketing or Degree in a relevant field.
Proven work experience as a Sales support specialist or Sales support associate
Hands-on experience with CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Able to work in a fast-paced environment with short deadlines.
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills