Site Service Administrator

Website Hitachi Construction Machinery Zambia Co. Ltd.

Reliable Solutions

Purpose of the role:
To provide administrative support to the Service Manager by ensuring documentation of quotes, projects and invoicing in the service department is in line with the company goals and procedures.

Reports to: Assembly Manager/Site Manager
Branch: Kansanshi

Duration: One (1) Year

Key Duties and Responsibilities:
The Site Service Administrator will be required to perform the following tasks:

Quality Assurance and Administration

  • Request from customers received and project opened;
  • Ensure factors from the technician to do a quotation received;
  • Ensure signed order from customers invoiced;
  • Ensure invoiced job to the Service Manager submitted for closing;
  • Ensure closed job for future use and references filed.

Support and Safety Assurance

  • Receipt the buyout components repaired other companies;
  • Health and Safety standards, regulations and procedures adhered to at all times;
  • Correct PPE worn at all times;
  • Daily assessments to ensure good housekeeping.

Customer relations

  • Maintain and enhance Customer relations;
  • Quotes from Re-man plant in Lusaka forwarded to customers;
  • Queries resolved quickly and effectively;
  • Ensure customers are satisfied.


  • Process job requests
  • Approved quotes from transporters collected and given an order.

Qualifications & Experience

  • Grade 12 Certificate.
  • Diploma in Administration and Business Studies.
  • Three (3) years administrative experience in a similar industry.

Job Specific Competencies

  • Proficient in computer (Excel, word and power point).
  • Good interpersonal and communication skills.
  • High degree of accuracy and attention to detail.
  • Team Leadership.

If you meet the requirements for this job, email your detailed C.V, certified copies of certificates and cover letter in a single document to [email protected], or send your application to:

The Human Resource Manager,
Hitachi Construction Machinery Zambia, Co. Ltd.
KK International Airport Road, Plot 2350/M
P.O. Box 30182, Lusaka.

The closing date for applicants is Monday 6th March, 2023. Only shortlisted candidates will be contacted.

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