Main purpose of the job

To appropriately action allocated accounts via the various collections and recoveries mediums with the aim of minimizing ACHIRE’s clients credit losses.

Key responsibilities

• Timeous and adequate actioning of all accounts in the early arrears bucket using appropriate rehabilitation strategy.

• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Achire Business Support and its principle to avoid legal action/sanction in respect of regulatory and operational compliance matters.

• Adhere to Achire Business Support’s policies and procedures.

• Maintain and enhance customer service.

• Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader.

• To ensure the normalisation of accounts through astute negotiation within set mandate with all types of customers.

• Prioritise work with high risk and ensure that those accounts that carry a high provision are worked on timeously.

• Carry out repossession of vehicles and other assets to protect ACHIRE’s and its principles’ interest.

• Ensure that documentation is in order when collecting/repossessing an asset.

• Report attachment of vehicles/goods by other creditors under agreement with the principles to prevent assets being sold on public auctions, which will result in losses to the principle.

• Follow-up on customer queries.

• To deal with clients in a firm, fair and courteous way and in accordance with the code of banking practice.

• Adhere to Bank policies and procedures.

• Maintain and enhance customer service.

• Working as part of a team.

Key performance measures

• Achievement of monthly set targets insofar arrears, balances and number of accounts.

• Roll rates not to exceed agreed targets.

• Promises taken as a percentage of contacts made to be in line with set targets.

• Promises kept as a percentage of promises taken to be in line with set targets.

• Contacts per hour as per agreed target.

• Customer complaints to be handled effectively.

• Internal and external Customer Service ratings.

• Self development.

Important relationships

Internal

Maintain a supportive working relationship with all stakeholders internally.

External

Maintain a supportive working relationship with all Service Providers.

Problem solving, planning and decision making

Problem solving

• Interpret, analyse and evaluate data received from multiple sources.

Planning

• Ability to plan and prioritise activities within allocated time frames.

• E.g. Collection of arrears and repossession of assets within the allocated time frames.

Decision making

• Analyse problems thoroughly.

• Must think pro-actively

• Apply sound judgement.

• Able to weigh things up quickly and take the initiative within limits of authority.

Knowledge, experience and personal competencies

Knowledge

• Sound knowledge of Vehicle and Asset Finance Product.

• Sound knowledge of relevant statutory legislation.

• Good knowledge of credit policies and procedures.

• Ability to negotiate.

Experience

• Two years or more general customer debt management exposure.

• Computer literate

Personal competencies

• Sound communication and negotiation skills.

• Shows energy and drive.

• Well spoken and sound telephone techniques.

• Must be able to work under pressure and handle large volumes of accounts.

• Demonstrates sound judgement and decision making abilities.

• Conflict management.

• Continually bears customer focused solutions in mind.

• Customer and service orientated.

• Have a supportive, solution seeking approach.

• Think proactively.

• Works as part of a team and builds relationships.

• Provides support to others.

• Demonstrates trustworthiness and integrity.

• Focuses on delivering results.

Qualifications:

• Full Grade 12 certificate with credit or better in Mathematics and English

• Requires a bachelor’s degree in Law, Finance, Accounting or its equivalent.

• 2+ years in a Law firm a Financial Institution preferably in a credit role or debt recoveries environment.

• Excellent communicator in written and verbal form

• Requires knowledge of Microsoft Office

Intrested candidates can email their CVs, proffessional and academic qualifications to info@abs.co.zm before 22nd October 2025 at 17:00hrs.

Achire Business Support

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