JOB ADVERT

DEPARTMENT: Information Technology

POSITION: IT Operations Support

LOCATION: Lusaka, Head Office

JOB PURPOSE

The role provides IT operations and helpdesk support by assisting in the maintenance of reliable IT infrastructure, ensuring the availability, security, and optimal performance of IT systems and business applications. It also delivers end-user support by resolving technical issues, managing service requests, and ensuring seamless business operations in alignment with agreed service levels and organizational objectives.

REPORTING LINE

Reports to: IT Infrastructure & Operations Manager

KEY RESPONSIBILITIES

1. IT Operations & Infrastructure Support

Monitor and maintain IT systems, servers, storage, CCTV, access control, and network infrastructure
Perform routine system checks to ensure service availability and optimal performance
Provide support for LAN, WAN, wireless networks, and internet connectivity
Troubleshoot and support printers, scanners, and other IT peripherals

2. User Support

Provide desktop and remote support to end users
Install, configure, and troubleshoot operating systems and business applications
Support Microsoft 365, printing, Active Directory, and collaboration tool
Manage user accounts, permissions, and access controls

3. Incidents & Service Request Management

Log, categorize, and prioritize incidents and service requests
Resolve or escalate issues in line with ITIL-aligned procedures and agreed SLAs

4. Security & Compliance

Support implementation of cybersecurity controls
Identify and escalate security incidents and policy deviations in line with procedures

5. Business Continuity & Disaster Recovery

Support implementation and testing of disaster recovery and business continuity plans
Participate in DR drills and system restoration exercises

6. IT Asset Administration

Maintain accurate IT asset inventory and configuration records
Ensure proper labeling, documentation, and lifecycle tracking of IT equipment

7. Continuous Improvement

Actively participate in continuous improvement initiatives within the department and organization

8. Budget Support

Provide input into departmental budget requirements, service costs, and planning activities

QUALIFICATIONS AND EXPERIENCE

Bachelor’s Degree in Computer Science, Information Technology, or related discipline
Certifications in Microsoft Certified (Windows / Microsoft 365 Fundamentals) or CompTIA A+
Added advantage: CCNA, ITIL, Linux certification, or relevant practical exposure
Membership with ICTAZ
A Minimum of at least 2 years’ experience in a similar role

KEY COMPETENCIES

Strong technical troubleshooting skills
Good knowledge of virtualization and server operations
Active Directory user administration
Microsoft 365 administration and end-user support
Exposure to Linux and storage administration
Ability to work with minimal supervision
Ability to multitask and prioritize tasks effectively
Strong analytical and problem-solving skills
Commitment to continuous learning and professional development
High levels of integrity and accountability

APPLICATION DETAILS

Interested candidates should submit their application letter and curriculum vitae to recruitment@aflife.co.zm by 2nd May 2026.

Aflife is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, sexual orientation, disability, or ethnic origin.

Please note that only shortlisted candidates will be contacted.

AFLIFE HOLDINGS ZAMBIA LTD

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