Location : Lusaka

Reports to : Human Resources Manager

Minimum Qualification: Bachelor’s Degree in Human Resources, Business/Public Administration or equivalent

Job Overview

Talent and Development Manager (T&DM) will be responsible for ensuring that AMZ Staff are fully trained up and can do their jobs effectively by helping employees learn new skills and develop existing ones.

S/he will also lead in helping to design and develop training programs and also work with the employers to establish the company’s needs. This will help to co-ordinate the courses and ensures it works for the organisation’s present and future needs. The T&D Manager will also be responsible for employer value proposition, employee engagement and conducting regular staff appraisals to keep an eye on their progress and ensuring other opportunities are available for ongoing development.

Key Accountabilities

Overall management and building capacities of staff involved in training activities as required. This includes, but is not limited to:

Ensure talent sourcing and recruitment is done on time and as per plan
Ensure effective orientation and onboarding of new staff into AMZ Develop a good working relationship with all staff and carry out regular Training Needs Assessments for input into the training plan
Draw up and update AMZ annual training plans and budget and managing the training budget effectively
Coordinate the development of training materials required for internal trainings and ensure they updated constantly
Facilitate the delivery of the training to staff
Ensure full and effective use of the Performance Management module on the business ERP in use and ensure that they are done on time
Ensure staff succession plans are being implemented effectively across AMZ by constant monitoring
Ensure Trainee Officers’ training is conducted effectively to ensure maximum confirmation rate
Provide monthly training reports with detailed analysis of trends, challenges and gaps for improvement
Assist Management identify performing staff for possible training and inclusion into the Succession planning pool and Promotions
Manage Staff Reward and recognition programs including the internal rewards scheme as well as external awards
Ensure to put in place an effective training monitoring and evaluation process to determine the effectiveness of all staff trainings
Manage the employer value proposition and ensure that employee engagement through the management of various staff engagement activities
Ensure the AMZ Values and culture is understood and imbedded in all staff
Conduct timely review of process and procedures to ensure that they support the organisational culture
Drive initiatives that will enhance staff engagement and retention

Qualifications

Bachelors Degree in Human Resource Management, Business / Public Administration or related discipline
A relevant Masters Degree is an added advantage
ZHRIM CPD Level 1 and 2 are an added advantage
At least 5 years’ experience in a similar role
Experience/knowledge in microfinance operations and service delivery maintenance is an added advantage

Required Competencies

Analytical skills and problem solving by focusing on analysis and trends
Ability to manage resources efficiently (human resources as well as physical assets)
Good leadership, communication, supervision, training/coaching skills
Good written and spoken English
Responsibility for compliance with policies and procedures
Ability to comply himself/herself as well as to enforce it in other staff members in order to achieve increased efficiency

All applications should be sent through e-mail to: recruitment@agoramicrofinance.co.zm . All applications should be clearly marked Talent & Development Manager in the subject line.

Agoramicro Finance Zambia

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