Terms of Reference (ToR) for Performance Management Consultant

1. Background

African Parks is a non-profit conservation organization that takes on the complete responsibility for the rehabilitation and long-term management of national parks in partnership with governments and local communities. We currently manage 23 national parks and protected areas in 13 countries covering over 20 million hectares in: Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Ethiopia, Malawi, Mozambique, the Republic of Congo, Rwanda, South Sudan, Zambia and Zimbabwe.

The organisation is committed to strengthening its human resource systems to enhance staff productivity, accountability, and organizational effectiveness.

As part of this commitment, the organization seeks the services of a Performance Management Consultant to implement a comprehensive performance management framework that aligns with organizational objectives and best practices.

2. Objective of the Assignment

The primary objective of this consultancy is to support African Parks across its three landscapes, Bangweulu Wetlands, Kafue National Park, and Liuwa National Park in developing and implementing an effective performance management system that fosters continuous employee growth, ensures fairness in performance appraisals, and enhances overall organizational effectiveness.

3. Scope of Work

The consultant will be expected to:

Review and refine existing HR policies, performance appraisal tools, and practices.
Assess the effectiveness of the current performance management system.
Conduct consultations with management, supervisors, and staff to identify gaps and expectations.
Refine a performance management framework, including:

· Goal-setting processes and alignment with strategic objectives.

· Key Performance Indicators (KPIs) and competencies framework.

· Mid-year and annual appraisal tools.

· Feedback and performance improvement mechanisms.

Develop guidelines for performance-based rewards and recognition.
Recommend strategies for handling underperformance.
Train HR staff, managers, and supervisors on implementing the system.

Ensure the performance management system is in line with the APN Human Resources SOP.

Provide a final report with actionable recommendations.

4. Deliverables

The consultant will provide:

· Inception Report with methodology and work plan.

· Assessment Report on existing performance management practices.

· Refine performance management framework and tools.

· Training sessions/workshops for staff and managers.

· Final Performance Management Framework (with manuals, templates, and guidelines).

· Final consultancy report summarizing key findings, process, and recommendations.

5. Duration of the Assignment

The consultancy will be undertaken over a period of 120 days between 1st November and 28th February, 2026.

6. Reporting and Supervision

The consultant will report to Human Resource Manager and will work closely with other relevant departments within the park.

7. Required Qualifications and Experience

Masters in Human Resource Management, Organizational Development, Business Administration, or related field.
Proven experience (minimum 10 years) in designing and implementing performance management systems.
Strong understanding of HR best practices, employee engagement, and organizational development.
Excellent facilitation, communication, and report-writing skills.
Previous experience working with NGOs, civil society organizations, or corporate institutions in a similar assignment will be an added advantage.

8. Payment Terms

Payment will be made in line with agreed milestones upon satisfactory completion of deliverables:

30% upon submission and review of the inception report, 30% upon submission and review of the draft framework, 20% upon producing satisfactory final deliverables and 20% upon submission of the satisfactory final report.

9. Application Process

Interested consultants are invited to submit:

A technical proposal outlining their understanding of the assignment, approach, and methodology.
A financial proposal with detailed cost breakdown.
CV (s) of the consultant(s) highlighting relevant experience.

Bangweulu Wetlands

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