Position Overview

The Junior Systems Administrator provide systems, end users and customers IT support.

Job Responsibilities

1. Systems support and administration:

· Support with performing our POS configuration, software installation etc.

· Support with performing back end high level checks.

· Support with performing high level/standard reports extraction.

· Support with managing our systems provided by third parties.

2. System changes testing and Integration support:

· Support with performing and documenting system changes UAT.

· Support with performing system changes post go live testing.

· Support our partners to integrate into our web service API.

3. Customers and end users support:

· Support with resolving customer IT challenges.

· Support with resolving end user IT challenges i.e. emails, printers, Wi-Fi etc.

· Support with performing software installations and maintenance on end user machines.

4. Systems monitoring:

· Support with performing system daily (routine) checks.

· Support with preparing required system checks report.

5. Service availability support:

· Support with partners communication in times we are experiencing service outage.

· Support with raising service interruption/outage to our partners in instances where checks must be done from our partner’s end.

· Support with documenting/recording system outages.

Organizational Alignment

· Reports directly to the Head – Information & Technology.

· Will work close with the senior systems administrator.

Qualifications

· Bachelor’s degree in computer science, or a related field.

· Proven experience as an IT specialist or in a related role.

· Strong analytical, problem-solving, and critical-thinking skills.

· Excellent communication and interpersonal abilities.

· Payment systems experience is a plus.

cGrate Zambia

Latest Jobs