Motorbike Operations & Rider Support Officer

Location: Lusaka

Company: X-energi

Employment Type: Full-Time

Role Overview

We are looking for a responsible and hands-on Motorbike Operations & Rider Support Officer to support the day-to-day management of our electric motorbike fleet and riders. This role is central to ensuring smooth operations, proper motorbike registration, rider compliance, and effective use of our battery swap stations.

You will work closely with riders, educate them on correct procedures, monitor performance, and ensure all operational standards are followed.

Key Responsibilities

Register electric motorbikes and ensure all documentation is accurate and up to date
Oversee daily motorbike operations and rider activities
Educate and train riders on:
Battery swapping procedures
Payment processes for battery swaps
Proper use and operation of battery swap stations
Monitor and supervise riders to ensure safety, efficiency, and compliance with company policies
Track rider performance and report operational issues
Act as the main point of contact between riders and operations management
Ensure bikes and swap stations are used responsibly and reported issues are addressed promptly

Requirements & Qualifications

Strong communication and interpersonal skills
Ability to supervise and manage multiple riders effectively
Basic technical understanding or willingness to learn electric motorbike operations
Good organizational and reporting skills
Comfortable working in the field and interacting with riders daily

Added Advantage

Valid motorcycle license (highly advantageous)
Previous experience in fleet management, logistics, transport operations, or rider supervision is a plus

What We Offer

Opportunity to work in the fast-growing electric mobility sector
Hands-on operational experience with innovative technology
Career growth as the company scales
Supportive and performance-driven work environment

Comcare innovatech limited

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Motorbike Operations & Rider Support Officer