The Service Desk Support Engineer is a role responsible for end user support to assist with day-to-day queries, related to laptops, computers, printers, Wi-Fi, mobile phones. The position holder is also responsible for assisting users to log tickets for any software issues.

Key responsibilities

· Ensure the resolved status SLA of the service desk tool of the Customer is

not breached by resolving tickets timeously.

· Quality assurance management on all call assessments individually, based on ticket

· Customer experience: Excellent customer service delivered daily to avoid

escalations, customer complaints and re-opening of calls.

· Ensuring IT/Tech support standards are used for system support through centralized help desk function.

Knowledge and Academic Qualifications

· Bachelor's degree or equivalent in Information Technology or Computing or a related field.

· Minimum 3 years’ experience

· Proficiency in help desk support

· Developed understanding and appreciation of technical design principles.

Dimension Data

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Service Desk Support Engineer