Roles and Responsibilities

Proactive maintenance of the IP Network
To restore and recover the service based on SLA (Temporary and permanent solution) on the IP Domain
Implement disaster recovery and Contingency Plans on the IP Network
Escalating to CS and R&D and providing the required information
Second line support to field maintenance team and Enterprise Dept
Output technical trouble shooting cases
Routine preventative maintenance and analysis on all network elements
CR implementation supervision
Release and data management (such as back up)
IPBB and IP related dimension and planning
Implementation for expansion, Rehoming and integration
End to end optimization (planning and implementation)
Reporting: regarding KPI Daily, weekly and monthly. Make reports regarding to Faults and handed on time
Providing training plan for FLM and FO
Conduct routine Health checks and Service quality improvement actions
Ability to learn Automation and support with IP Domain Automation

Requirements

Skills

Experience

Education

Other Requirements

Equpoint Properties Ltd

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