We are seeking a dynamic, results-driven Branch Manager to oversee daily branch operations, drive portfolio growth, and lead a high performing team. The role will be responsible for balancing commercial sales targets with rigorous credit risk management, ensuring operational efficiency and delivering exceptional service to our client base.

Key Responsibilities

Sales & Portfolio Growth

· Lead catchment area market expansion, achieve disbursement targets and grow the branch deposit and loan books.

Credit risk & asset quality

· Oversee credit submissions, loan officer portfolios, and enforce strict PAR recovery protocols.

Team Leadership

· Manage, mentor and evaluate field officers and customer service staff.

Operational Compliance

· Ensure adherence to regulatory standards, internal policies and branch operational procedures.

Customer Relationship Management

· Maintain strong community relations and ensure high customer retention levels.

Competencies

Leading With Integrity

· Reinforces our values through daily behaviour. Holds others accountable to ethical behaviour

Employee Engagement

· Maintains a fulfilling work environment, engages people based on their strengths.

Responsible for Results

· Takes responsibility for own actions and manages others to focus on key priorities.

Qualifications

· University Degree preferably in Business Administration, Banking and Finance, Commerce, Accounting or related discipline.

· At least 4 years work experience in a recognized micro finance institution or commercial bank.

Skills

· Proficient in Microsoft Excel, Core Banking Systems

· Excellent team leadership and communication skills

· Detail oriented and well organized

· Knowledge and understanding of digital channels is an added advantage

If you meet the set criteria and would need to be considered for the above-mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm not later than Friday 14^th August, 2025

FINCA Zambia

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Branch Manager