Client Services Officer

Location: Kitwe

Department: Administration

Reports To: Chief Operations Officer

Employment Type: Full-time

About FundIt Capital Solutions

FundIt Capital Solutions is a growing financial institution committed to empowering individuals and businesses through innovative and accessible financing solutions. We pride ourselves on responsible lending, operational excellence, and delivering sustainable value to our clients and stakeholders.

About the Role

We are seeking a results-driven and experienced Client Services Officer to lead our credit operations and oversee the performance of our lending portfolio. The successful candidate will play a strategic role in maintaining portfolio quality, managing credit risk, and driving growth across multiple lending segments.

Key Responsibilities

· Front Office Duties

o Greet and assist visitors, clients, and staff in a professional manner.

o Manage incoming calls, emails, and correspondence.

o Maintain a clean, welcoming, and organized reception area.

o Schedule and coordinate appointments, meetings, and conference room usage.

· Administrative Support

o Prepare, file, and manage documents, records, and reports.

o Assist with procurement and office supply management.

o Support HR and finance teams with basic administrative tasks (e.g., timesheets, petty cash).

o Coordinate logistics for company events, trainings, and workshops.

o Handle travel arrangements and accommodation bookings when required.

· Operational Coordination

o Ensure compliance with office policies and procedures.

o Liaise with service providers and vendors.

o Provide support to management and other departments as needed.

Qualifications & Skills

· Diploma or degree in Business Administration, Office Management, or related field.

· Proven experience in front office or administrative roles.

· Strong communication and interpersonal skills.

· Excellent organizational and multitasking abilities.

· Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

· Ability to maintain confidentiality and handle sensitive information.

· Professional demeanor and customer service orientation.

Competencies

· Attention to detail and accuracy.

· Problem-solving and initiative-taking.

· Time management and prioritization.

· Teamwork and collaboration.

· Adaptability in a fast-paced environment.

Why Join FundIt Capital Solutions?

At FundIt, we believe in fostering growth for our clients, our team, and the communities we serve. This is an excellent opportunity to be part of a forward-thinking financial institution where your expertise will shape the future of responsible lending.

How to Apply

If you are ready to make an impact, send your CV and cover letter ONLY to jobs@fundit-zm.com by Friday 17^th March 2026, with Client Services Officer as the subject line.

FundIt Capital Solutions

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Client Services Officer