· minimal supervision and adopt a “can do” attitude solving problems prior to them escalating.

· The Operations Officer should lead by example and be consistent in executing fair and firm disciplinary policies as specified by the company. Integrity is required and Operations Officers should be beyond reproach.

· The main purpose of this post is to ensure the effective implementation and maintenance of the disciplinary system within the daily standing operating procedures. To ensure the daily shift handovers are carried out timeously and to ensure the control room operators are logging events accurately.

· Monitor the movements and schedule of the mobile supervisors, and ensure all operational documentation is accurate and filled in correctly.

· Effective manpower planning and verification are key aspects of the post. Client locations should have contracted manpower only. Off day planning should be accurate. Operations Officers will take their off day on a weekday. No member of staff is permitted to work 24 hours or double, back to back shifts.

· Due to the nature of work the Operations Officers should be contactable 24 hours per day, 7 days per week in case any emergency situation or request for information is required. This applies when off duty. Being in contact is important in our operations.

· Ensure that the supervisors are checking that all posts have written and specific post orders, that they report any breaches or non-conformances. Guards should be aware of their specified duties.

· Report all uniform and turn-out deficiencies are issued with a warning letter. Ensure HR issue warning letters to AWOL and absent guards. Ensure than sick guards follow the specified company procedure, inform the company when sick and produce a medical report specifying their permitted absence, signed and stamped by a doctor.

· Represent the company as a professional and pro-active organisation and be in your uniform clean and tidy at all times.

Gardaworld zambia

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