What you would be expected to do:

Provide technical assistance in the use of PC hardware, Software, and operate a multi- platform(Linux/windows/Mac) computer environment, monitor, and assist resolve call center agent environment issues remotely.
Set up and configure desktop computers, peripherals and accounts assigning security level, install software(MS Office, skype, adobe reader, flash player, java, Symantec) and repair hardware and peripherals.
Troubleshoot, repair, and maintain office PC (e.g., laptops, desktops, Local storage ,Scanners, 3G/4G Routers and Multifunction printer configuration) check peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate.
Perform routine security checks on user and Data center systems within the office.
Perform Basic Data Center maintenance.
Monitoring, tracking and escalating incidents/ issues within our helpdesk and various vendors' helpdesk platforms, various company service groups and vendors (secondary).
Compile the monthly IT report based on established criteria.
Undertaking IT projects as instructed by the IT management.
Onboarding of new staff to company IT policies as well as issuance of working tools.
Perform IT Inventory & Asset Management.
Coordinate with different vendors in case of damage or replacement to IT equipment’s & make sure the same is delivered within the set timelines.

You might be a strong candidate if you:

Possess Bachelor’s Degree in Information Technology or Computer Science.
Have 2-3 years’ experience out of which at least 6-12 months in IT Customer Service environment.
Have strong capabilities in the following products, platforms, and areas of expertise:
Microsoft Windows Server Platforms (2008, 2012),
Cisco Switches and Routers and wireless devices;
Microsoft 32/64-bit Window Platforms (Windows 7/8/10),
Office applications’/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL Server
Experienced in Linux OS preferably Red hat/CentOS strategic planning abilities.
Possess the ability to intervene with crisis management or troubleshooting as necessary.
Able to set goals for team members.
Able to handle multiple tasks with a high level of efficiency in results delivery.

A platform for professional growth in a rapidly expanding, high-impact sector.
Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.