Key Duties & Responsibilities

Monitoring & Surveillance: Continuously watch live and recorded video feeds, controlling cameras (pan, tilt, zoom) to observe activities.

Incident Response

Promptly report, log, and provide clear descriptions of incidents, suspicious behavior, or emergencies to management/police/emergency services.

Record Keeping

Accurately log all events, actions, calls, and maintain up-to-date logs for handover to the next shift.

Equipment Management

Operate, maintain, and report faults for all CCTV/control room equipment (monitors, radios, databases).

Communication

Provide efficient radio/telephone services and manage visitor enquiries.

Evidence Management

Securely store, retrieve, and provide video footage as evidence, following strict procedures.

Compliance & Security:

Adhere to operating procedures, maintain control room security, and follow codes of conduct.

Essential Skills

Attention to Detail: Crucial for spotting subtle issues.

Observation & Concentration: Ability to focus for long periods.

Communication: Clear verbal/written skills for reports and radio.

Technical Proficiency: Knowledge of surveillance systems.

Calm Under Pressure: Essential for emergency situations.

Multitasking: Managing multiple cameras/tasks.

Hillcliff Import and Export Limited

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