Role Purpose

The Sales Agent, within the Sales & Marketing Division and reporting to the Team Leader at the Lusaka outlet, is responsible for driving sales, delivering excellent customer service, supporting marketing activities, and coordinating with Farm Operations. The role contributes to revenue growth, brand visibility, and the consistent delivery of premium cut-flower standards.

Key Responsibilities

Shop Operations

· Carry out daily sales and marketing operations efficiently while maintaining cleanliness, product quality, vase life, and company standards.

· Manage stock levels, coordinate replenishment with Farm Operations, and maintain fresh, attractive product displays.

· Follow established opening, closing, cash-handling, and standard operating procedures.

· Respond to customer telephone enquiries courteously and professionally to support sales and customer satisfaction.

Teamwork and Coordination

· Support the Team Leader and Director in guiding staff to meet daily, weekly, and monthly targets.

· Work collaboratively with the Sales and Marketing Team, Logistics, Packing, and Farm Operations teams.

Sales Growth and Customer Care

· Deliver excellent customer service and maintain high service standards in all customer interactions.

· Promote premium flowers and seasonal specials through effective upselling and cross-selling.

· Support the Director and Team Leader in building relationships with walk-in, corporate, premier, supermarket, event, hotel, and florist customers.

· Coordinate orders for key accounts, ensuring timely fulfilment and premium service.

· Resolve customer complaints promptly, professionally, and in line with company standards.

Marketing and Brand Visibility

· Help maintain and grow Hillview Blossoms’ presence on Facebook, Instagram, WhatsApp, and the company website.

· Assist with weekly content plans covering products, promotions, bouquets, and farm-to-shop stories.

· Track engagement and recommend campaign adjustments to increase reach, enquiries, and conversions.

· Coordinate product updates, new varieties, and promotions with Farm Operations.

Accounting and Regulatory Compliance

· Record all sales transactions in real time in QuickBooks Online and issue ZRA Smart Invoices within 72 hours of each sale.

· Complete end-of-day sales reconciliations in accordance with the established standard operating procedure.

Qualifications and Experience

· A certificate in Marketing and Sales, Business Administration, or a related field is an advantage.

· Two to three years’ experience in retail sales, customer service, or marketing is preferred; floriculture or FMCG experience is an added advantage.

· Practical knowledge of QuickBooks Online and Excel, with data analytics skills, is an advantage.

· Excellent communication skills in English and at least one major Zambian language.

· Strong customer care skills and a commitment to premium service.

· Ability to multitask, work under pressure, and meet sales targets.

· Experience in social media management is an advantage.

Key Competencies

· Teamwork and collaboration

· Professionalism and reliability

· Customer-centred mindset

· Sales negotiation and closing ability

· Problem-solving and sound decision-making

· Creativity in product presentation and promotions

Working Conditions

· Based at the Hillview Blossoms sales outlet in central Lusaka.

· Requires availability on weekends and public holidays during peak demand periods and seasonal events.

· May require occasional farm visits for coordination meetings.

· A competitive remuneration package

Hillview Blossoms Limited

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Sales Agent