Purpose of the role:

To assist the Site Manager, Develop and implement Branch plans as aligned to corporate strategy and manage all aspects of the Branch operations on a day-to-day basis for achievement of HCMZ business goals and objectives.

Key Responsibilities

The Assistant Site Manager will be required to perform the following tasks:

Branch Operations

Assist in Managing & monitoring all aspects of operations, service, planning and parts at the Branch.
Assist to Manage and support all OEM product support campaigns and projects.
Monitor and ensure oversight of job/maintenance are executed to the highest standards.
Ensure quality assurance in all processes.
Ensure a high level of asset management and maintenance.
Ensure compliance with legislative requirements & company policies.
Develop and implement procedures.
Encourage continuous improvement across all processes and policies.
Manage team performance by setting performance management KPI’s, conduct regular reviews with employees and give feedback.
Responsible for supervising and appraising subordinates in Department.

Customer Relations

Compile service level agreement & monitor aftermarket services.
Ensure efficient and effect customer support.
Provide accurate advice that is aligned with OEM and the customer’s needs/ expectations.
Building and maintaining long-term relationships with customers.
Queries quickly resolved efficiently and effectively.

Budget and Inventory Control

Monitor and report site budgets and business plans.
Assist to Manage site budgets and to ensure targets are met by the Branch.
Manage inventory levels in accordance with planned, critical and contingency levels to support set targets.
Asist to Manage procurement & logistics activities for the Branch.

Safety Assurance

Ensure HSEQ management plan is maintained.
Ensure Health and Safety standards, Regulations and Procedures are always adhered to.
Work hand in hand with the Safety Department to ensure all incidents in the Section are reported, remedial measures enforced, and appropriate safety training conducted.
Ensure employees always wear correct PPE and ensure they adhere to the policy.

Competences

Good analytical skills.
Good communication skills.
Good customer relations.
Advanced knowledge of machines & equipment.
Technical background.
Apply effective planning & forecast management.

Minimum Qualifications and Experience

Must have a full Grade 12 certificate.
Must have a Degree/Diploma in Engineering.
Must have Mining Fleet Maintenance management experience of at least 6 years.
Must have experience in a Mining industry or similar field.
Member of Engineering Institution of Zambia (EIZ).
Valid Silicosis Certificate.
Valid driver’s license

Hitachi Construction Machinery Zambia

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Assistant Site Manager