CLAIMS ASSISTANT JOB ADVERT

A reputable Insurance Broking company is looking for a qualified Claims Assistant. We are a well-established insurance broking firm with over 30 years of experience in providing reliable insurance solutions. Our commitment to excellence, integrity, and innovation has positioned us as a leader in the industry. We foster a vibrant, inclusive, and high-performance work environment where talent, dedication, and professionalism are valued and rewarded. Join our team and contribute to building a safer, healthier future for our clients

The Claims Assistant is a temporal role based at our Lusaka office. The successful candidate will work closely with the underwriting team and other departments to process claims.

Reporting to the Claims Manager, the Claims Officer shall be responsible for assisting the company reduce the loss ratio by avoiding leakage whilst maintaining excellent claims service.

Main duties will include the following:

· Receive, register, and process claims in line with company procedures.

· Set accurate initial reserves and update them promptly as claims progress.

· Verify loss circumstances and ensure damages align with the reported incident.

· Prepare and submit claims files for payment processing and recovery actions.

· Conduct inspections and assessments for motor and non-motor claims.

· Appoint and coordinate with loss adjusters and assessors when necessary.

· Liaise with repairers to ensure compliance with contracts and turnaround times.

· Validate claims for accuracy, identify potential fraud, and secure salvages.

· Ensure repair costs align with approved rates and supplier agreements.

· Provide regular updates to customers on the status of their claims.

· Resolve customer complaints promptly and escalate complex cases when required.

· Ensure adherence to service-level agreements and operational timelines.

· Ensure compliance with claims directives, including timely reserve updates and record maintenance.

· Prepare and submit accurate claims reports as required by management.

· Maintain proper documentation for ex gratia claims and repudiated cases.

· Adhere to internal compliance standards and follow established procedures.

· Manage and track daily tasks, deadlines, and pending claims.

· Visit clients and Insurance companies to follow up on claims.

· Maintain accurate records of actions taken and ensure timely follow-ups.

Requirements:

· Have a first degree in Insurance and preferably an Advanced Diploma in Insurance from the Chartered Institute of Insurance or equivalent.

· Experience handling claims in the general insurance industry would be an added advantage

· Proven knowledge of insurance standards and procedures.

· High attention to detail and excellent analytical skills.

· Clear verbal and written communication skills.

· Recent Graduates holding Insurance related qualifications are encouraged to apply.

· Please email your CV in PDF format along with academic certificates to recruitment.zm.insurance.brokers@gmail.com.

Deadline for submission:25^th November 2025.

INSURANCE BROKING COMPANY

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CLAIMS ASSISTANT