Key Duties & Responsibilities

1. Recruitment & Selection

Coordinate the full recruitment process: advertise vacancies, screen CVs, schedule and conduct interviews, check references, and prepare offer letters and employment contracts.

2. Onboarding & HR Administration

Facilitate orientations and induction for new employees.

Maintain and update employee records/files.

Ensure documentation and filing of personnel data are accurate and up to date.

3. Payroll & Benefits Support

Assist with payroll preparation, attendance submission, leave updates, and statutory deductions like NAPSA, NHIMA, and ZRA.

Coordinate employee benefits where applicable

4. Employee Relations & Compliance

Handle employee relations matters, grievances, conflict resolution, and disciplinary processes fairly and efficiently.

Ensure HR activities comply with the Zambian Employment Code and other statutory requirements.

Promote a positive work culture and act as a liaison between employees and management.

5. Performance & Training

Support performance management cycles (reviews, appraisals, performance improvement plans).

Coordinate training needs assessments and training activities to enhance staff skills.

6. Policy & HR Systems

Assist in drafting, reviewing, and implementing HR policies and procedures.

Produce HR reports and metrics to support management decisions.

Qualifications & Experience

Diploma in Human Resources Management.
Membership of the Zambia Institute of Human Resource Management (ZIHRM) with a valid licence.
2 years’ experience in HR operations.
Sound knowledge of Zambian labour laws and HR best practices.

Skills & Competencies

✔ Strong communication and interpersonal skills

✔ Good organisational and record-keeping skills

✔ Confidentiality and professionalism

✔ Problem solving, conflict resolution, and decision-making abilities

✔ Proficiency with Microsoft Office.

Personal Attributes

Ethical and trustworthy

Proactive and self-motivated

Team-oriented with a strong work ethic

Able to work under minimum supervision.

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