Housekeeping & Booking Manager

We are looking for a highly motivated and experienced Housekeeping & Booking Manager to join our growing apartment hospitality team.

The ideal candidate should have strong hospitality and marketing experience, excellent customer service skills, and the ability to manage apartment operations efficiently while ensuring exceptional guest experiences.

Key Responsibilities

Manage apartment bookings and reservations across various platforms
Coordinate housekeeping schedules and maintain high cleanliness standards
Handle guest check-ins, check-outs, and customer enquiries professionally
Monitor apartment occupancy and implement strategies to maximise bookings
Oversee guest relations and ensure excellent customer satisfaction
Manage inventory, supplies, and daily apartment operations
Assist with marketing and promotion of apartments through social media and online platforms
Coordinate maintenance issues and ensure apartments are guest-ready at all times

Requirements

Proven experience in hospitality, apartment management, or guest services
Strong marketing and booking management skills
Excellent communication and interpersonal skills
Bubbly, charismatic, proactive, and well-presented personality
Strong organisational and problem-solving abilities
Ability to work independently and under pressure
Valid driver’s licence for both automatic and manual vehicles
Must own a motor vehicle
Computer literacy and familiarity with booking platforms is an added advantage
Must be willing to start immediately

Preference

Candidates residing close to Silverest or Avondale will be given first preference.

Application Instructions

Interested candidates must submit:

Updated CV
Cover Letter
Desired salary in Zambian Kwacha

Please note that applications submitted without a cover letter will automatically be discarded.

We are seeking someone energetic, reliable, customer-focused, and passionate about hospitality, with the ability to create memorable guest experiences while maintaining efficient operational standards.

To apply, please send your application to hospitalityzm@gmail.com

Marché Zambia

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Housekeeping & Booking Manager