Role Description

At Mary Begg, the Laboratory Quality Coordinator will oversee the laboratory quality improvement, maintenance, and implementation within the Mary Begg laboratories to ensure that quality protocols are followed. They will ensure that all lab operations run smoothly by using SLIPTA to lead the laboratories through towards accreditation.

Key Responsibilities

monitoring the laboratory QMS and ensuring that policies are implemented on a continuous basis;
Ensures that daily monitoring of all IQC procedures is in place;
Ensuring that the laboratory participates in appropriate EQA schemes and that corrective action is taken on the results, as appropriate:
Investigating failures to conform to quality standards (noncompliance) and ensuring that appropriate corrective action is taken;
Training all other staff in the use of the quality systems;
Writing and implementing quality policies
Assesses the facilities, procedures, practices, and training of personnel involved in the laboratory’s activities, in regard to the quality management system;
Reviews the quality plan annually and recommends any revisions needed to the laboratory manager;
Seeks advice from different departments and specialists and may require assistance from independent experts;
Establishes an internal audit program and informs the Laboratory manager of audit outcomes;
Ensures that the quality management system is managed and maintained;
Establishes and monitors all processes and procedures for the quality management system;
Resolves nonconformities;
Ensures that action is taken in order to obtain continuous improvement of processes/activities;
Ensures all staff have up-to-date QMS training.

Customer Service

Foster a culture of customer service satisfaction amongst MBHS staff and patients through quality improvement.
Demonstrate good customer service by listening to patient’s concerns and providing proper support and care. Be polite and respectful in all patient or staff interactions.

Administrative Functions and Reporting

Ensure all laboratories perform and submit audits on time manager.
Support the laboratories with any ‘Plan of Action’ as a follow-up to an internal or external audit related to the laboratory department.
Attend regular management meetings to discuss issues relating to improvements to the department.

Continued Professional Development (CPD)

Ensure that MBHS clinic orientation and in-house/ on-the-job training is completed, documented and managed on a monthly basis.
Ensure that CPD and general/specific training is planned and conducted as mandated by national licensing bodies and company policy.

Experience Skills and Educational Requirements

Must have a Degree in Biomedical Sciences
Must have a current registration and practice license with the Health Professions Council of Zambia (HPCZ)
Must have headed a lab through to Accreditation (SADCAS)
Quality Management Systems (QMS) qualified
High level of computer literacy

MARY BEGG HEALTH SERVICES

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Laboratory Quality Coordinator