Mission Possible Foundation Luxury Dresses is seeking a talented Sales Consultant intern with a passion for luxury fashion and a proven track record in online sales and high-end customer service.

About us

· A charitable fashion house offering exclusive luxury dresses.

· Every purchase supports our mission to empower communities and create fundraising impact.

· We blend couture quality with compassionate purpose, delivering an exceptional client experience.

Role: Sales Consultant (Online & Luxury Client Experience)

Location: Lusaka

[Full-time

Key responsibilities

· Drive online sales across our website, email campaigns, and social media channels.

· Deliver personalised, concierge-level service to high-end clients from around the world.

· Build and manage a targeted pipeline of prospective customers, following up with high-frequency, professional touchpoints.

· Advise clients on product selection, fit, and styling, ensuring luxury standards and brand voice are maintained.

· Process orders accurately and manage returns/exchanges in a seamless, customer-centric manner.

· Collaborate with Marketing to optimise product listings, visuals, descriptions, and promotions.

· Maintain excellent product knowledge, including fabrics, embellishments, designers, sizing, and care.

· Track customer preferences, feedback, and lifecycle to drive repeat business and referrals.

· Ensure compliance with data privacy, payment security, and internal policies.

What we're looking for

· Proven experience in luxury fashion online sales or high-end retail, with a strong e-commerce background.

· Demonstrated excellence in servicing high-net-worth clients, with discretion, empathy, and professionalism.

· Excellent communication skills (written and verbal) in English; additional languages are a plus.

· Proficiency with e-commerce platforms (Shopify, Magento, or similar), CRM systems, and analytics.

· Comfortable handling multi-channel inquiries (website chat, email, phone, social).

· Strong organisational skills, attention to detail, and the ability to manage multiple inquiries concurrently.

· Results-driven with a track record of meeting or exceeding sales targets.

· Distinctive, polished personal style and a passion for luxury fashion.

· Alignment with Mission Possible Foundation values and a commitment to our charitable mission.

What we offer

· Competitive salary plus performance-based incentives/commission.

· Flexible work arrangements for online sales roles.

· Training on our product range, storytelling, and luxury client engagement.

· A supportive, mission-driven team with opportunities to grow.

· Employee discounts on our exclusive collections.

· The satisfaction of contributing to meaningful charitable impact.

How to apply: Please submit:

· A resume highlighting relevant luxury online sales experience.

· A brief cover letter describing your experience with high-end clients and online platforms, and why you want to work with Mission Possible Foundation Luxury Dresses.

· A short portfolio or examples of successful online sales initiatives or client engagements.

· Professional qualifications

Application deadline: 5/7/26

Contact: missionpossiblefoundation26@gmail.com

Mission Possible Foundation

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