We are looking for highly attentive and proactive L1 NOC Engineers to join our Network Operations Center. The ideal candidate will monitor network and system performance, respond to incidents, and ensure seamless service availability for our customers and internal teams.

Key Responsibilities

Monitor network, server, and service performance using NOC tools and dashboards.
Respond to alerts, alarms, and outages in real time, ensuring quick resolution or escalation.
Perform first-level troubleshooting for network, power, and service-related issues.
Log incidents, maintain accurate documentation, and follow established escalation procedures.
Provide timely updates to customers and internal teams on incident status and resolutions.
Collaborate with IT and engineering teams to support ongoing projects and maintenance activities.
Maintain cleanliness, organization, and security standards within the data center and NOC environment.
Prepare routine shift reports and ensure handover notes are accurately completed.

Qualifications & Requirements

Diploma or Degree in ICT, Telecommunications, Computer Science, or related field.
1–2 years’ experience in a NOC, IT support, or network monitoring environment.
Basic understanding of networking concepts (TCP/IP, DNS, switching, routing, firewalls).
Familiarity with monitoring tools and ticketing systems.
Ability to work shift schedules, including nights, weekends, and holidays.
Strong problem-solving skills and the ability to remain calm under pressure.
Excellent communication and customer service skills.

Competencies

Attention to detail
Analytical and troubleshooting skills
Teamwork
Time management
Customer focus
Ability to follow procedures and escalation paths

NetOne

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