Job Title:

Individual Life Sales Agent - Lusaka, Kabwe, Mazabuka, Choma, Livingstone, Kitwe, Chipata, Chingola, Luanshya, Chililabombwe, Mufulira, Solwezi, Lumwana, Kalumbila and Kasama

Department:

Individual Life Sales

Reports To:

Team Leader /Sales Team Lead / Individual Life Sales Manager/Chief Commercial officer

Job Purpose:

To drive the acquisition of individual life insurance policies through proactive prospecting, client engagement, and relationship management, ensuring sustainable revenue growth and market penetration.

Key Responsibilities

· Identify and prospect new clients for individual life insurance products.

· Conduct client’s needs analysis and recommend suitable insurance solutions.

· Achieve monthly and quarterly sales targets.

· Maintain strong relationships with existing clients to ensure policy renewals.

· Provide after-sales service and support for claims and inquiries.

· Expand the company’s footprint by targeting untapped markets and segments.

· Participate in promotional activities, roadshows, and community engagement.

· Ensure all sales processes adhere to regulatory and company compliance standards.

· Submit accurate and timely documentation for policy issuance.

· Prepare weekly and monthly sales reports.

· Monitor personal performance against set KPIs.

Key Performance Indicators (KPIs):

· Number of policies sold per month.

· Total premium income generated.

· Percentage of leads converted into active policies.

· Percentage of clients renewing policies annually.

· Number of client meetings, calls, and presentations conducted weekly.

· Accuracy and timeliness of documentation and adherence to regulatory requirements.

· Client feedback scores and resolution time for inquiries or claims.

Competencies Required:

· Grade twelve Certificate.

· Minimum diploma in a business studies related course.

· PIA license for Agents.

· Strong interpersonal and communication skills.

· Negotiation and persuasion ability.

· Knowledge of life insurance products and regulatory environments.

· Goal-oriented and self-driven.

ONELIFE ASSURANCE ZAMBIA

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