Richmond Finance Company Zambia is expanding and looking for energetic, customer-oriented Client Service Executives to join our teams in Livingstone, Mazabuka and Mufulira. If you are passionate about client engagement and have a flair for sales and marketing, this is your chance to grow with a leading financial institution.

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Key Responsibilities:

Serve as the first point of contact for clients, delivering outstanding service and support.
Promote and sell the company’s full range of financial products and services.
Execute marketing strategies to attract new clients and retain existing ones.
Handle client inquiries, complaints, and requests with professionalism and urgency.
Making follows up and reminders for payment.
Maintain accurate client records, updating the system and ensure compliance with company policies.
Prepare and submit monthly, quarterly, and annual performance reports for the branch and overall business operations.
Engage in business development and provide continued analysis on market changes.
Collaborate with internal teams to enhance service delivery and client satisfaction.

Qualifications & Skills:

Diploma in Business Administration, Marketing, Finance, or related field.
Minimum of 2 years’ experience in customer service or sales, preferably in financial services.
Excellent communication and interpersonal skills.
Strong sales acumen and ability to meet targets.
Proficiency in Microsoft Office Suite.
High level of integrity, initiative, and attention to detail.

What We Offer:

Competitive salary and performance-based incentives.
Opportunities for career advancement and professional development.
Supportive and inclusive work environment.
Exposure to innovative financial products and client engagement strategies.

How to Apply:

Send your CV and cover letter to hr@richmond-fin.com with the subject line: Application – Client Service Executive. Applications close on 10 October 2025. Only shortlisted candidates will be contacted.

Richmond Finance

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