The Supervisor is responsible for overseeing Mobile Money agent growth, float management, and operational efficiency within an assigned territory. The role involves ensuring rebalancing efficiency, monitoring performance, and float distribution to improve MoMo accessibility in the region

Key Responsibilities

Expand and manage the agent network
Identify, recruit, and onboard new agents
Conduct field analysis and market assessments
Monitor agent float levels on a daily basis
Coordinate rebalancing activities to ensure seamless transactions
Track float and cash distribution
Identify transaction trends and potential fraud risks
Conduct regular field visits within assigned agent territories

Experience

Minimum of 2 years’ experience in field operations
Prior telecom field experience is an added advantage (MTN, Airtel, Zamtel preferred)
Including Go Phone and Mobicell
Must provide traceable references

Requirements

Grade 12 Certificate
Diploma in any business-related field
Excellent financial literacy
license (Valid motorbike mandatory)
Must reside in around or close to (Alick Nkata Road, Great North Road, SOS, Garden, Chipata, Roma, Foxdale, Longacres, Kabalonga, Mass media, Mutendere, kalingalinga)

Key Skills & Competencies

Strong leadership skills
Clear and transparent communication
Excellent interpersonal skills
Conflict resolution abilities
Sober and disciplined mindset
Innovative and analytical thinking

Sametro Zambia Limited

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