3. Eligibility:

Must be a resident of Chipata.
Must be a Grade 12 school leaver who completed between 2023 and 2025.
Must have a functional mobile phone number and active email.

4. Purpose of the Position:

The Lodge Receptionist will be responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and ensuring smooth front-office operations.

5. Key Responsibilities:

Welcome guests warmly and professionally.
Manage check-in and check-out procedures.
Handle phone calls, guest inquiries, and reservations.
Maintain accurate guest records and lodge registers.
Coordinate with housekeeping and other departments to ensure guest comfort.
Receive payments, issue receipts, and maintain cash records.
Provide information about lodge services, local attractions, and transport.
Ensure the reception area is clean, presentable, and organized.
Report any issues or emergencies to management promptly.
Maintain confidentiality and uphold lodge policies.

6. Required Qualifications and Skills:

Grade 12 certificate (completed 2023–2025).
Must reside in Chipata.
Good communication and customer-service skills.
Basic computer or smartphone literacy (email, WhatsApp, basic typing).
Ability to speak English and at least one local language.
Polite, neat, and well-presented.
Honest, punctual, and reliable.

7. Working Hours:

Shift-based schedule, including weekends and public holidays.

8. Application Process:

Eligible candidates should send an email with their full name, Grade 12 completion year, residential area in Chipata, and phone number to:

📧 chifundo1985@yahoo.com

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Lodge Receptionist