Terms of Reference Position: Housekeeper Location: The Ranch Apartments Lusaka Contract Type: Full-time 1. Background The Ranch Apartments provide high-quality serviced accommodation in Lusaka. To maintain the standards of comfort and hospitality expected by our guests, a dedicated Housekeeper is required to ensure cleanliness, smooth check-ins, and timely reporting of maintenance issues. 2. Objectives of the Role The Housekeeper will be responsible for: Maintaining the cleanliness and order of apartments and shared spaces. Assisting with guest arrivals and check-ins. Monitoring and promptly reporting any maintenance or repair needs to management. 3. Key Responsibilities A. Housekeeping & Cleaning Clean and prepare apartments before guest check-in (including bedrooms, bathrooms, kitchens, living areas, and outdoor areas). Perform daily cleaning for occupied apartments (make beds, refresh towels and linens, empty bins, sweep/mop floors, wipe surfaces). Laundry and iron linens, towels, and laundry from guests as needed. Ensure high standards of hygiene and presentation throughout the apartments and common areas. B. Guest Services Welcome and assist guests at check-in, showing them the apartment and explaining available amenities. Provide basic guest support (e.g., answering questions about house rules, local services, or facilities). Ensure apartments are guest-ready at all times. Assist with check-out procedures, including inspection of apartments and collection of keys. C. Maintenance Reporting Regularly inspect apartments and common areas for signs of wear, damage, or malfunction (plumbing, electrical fittings, furniture, equipment). Immediately report maintenance issues in writing. Follow up on reported issues to ensure timely resolution. Suggest improvements for upkeep and efficiency where relevant. D. Other duties Any other duties as may be assigned. 4. Working Hours Flexibility required for guest arrivals/departures outside standard hours. 5. Skills & Qualifications Diploma or certificate in hospitality or housekeeping. Previous housekeeping or hospitality experience preferred. Strong attention to detail and commitment to cleanliness. Basic communication skills in English. Friendly, professional, and guest-oriented attitude. Reliability and ability to work with minimal supervision. Basic knowledge of Microsoft Words and Excel. 6. Reporting & Supervision The Housekeeper will report directly to the housekeeping manager and will provide: A weekly maintenance issues report. Immediate alerts for urgent problems affecting guest comfort or safety. 7. Duration & Review The contract will run for 1 year with three months’ probation, renewable upon satisfactory performance. Performance will be reviewed quarterly, with feedback on cleanliness, guest satisfaction, and accuracy of maintenance reporting. 8. How to apply Send a short motivation letter and your CV to theranch.lusaka@gmail.com or send by whats app to +26 0779 128 271.

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