Description

Corporate Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.

Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Roles & Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assess customers needs and provide assistance and information on product features.
Welcome customers to the store/office and answer their queries.
Follow and achieve the department's sales goals on a monthly, quarterly and yearly basis &“Go the extra mile” to drive sales.
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design, developing new products)
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Coordinate events and collect user data and data entry into POS
Identify and prioritize high quality prospects
Develop sales training and techniques for retailers, resellers and corporates.
Help customers with speeding up the decision making process through coordination of work orders.
Prioritize sales of current stock.
Know which items are in stock and which items are out of stock.
Identify which stage of the sales funnel existing clients are in.
Understand VAT pricing and how to back out pre vat pricing where necessary.

Past Experiences

Proven work experience as a Corporate Sales Associate, Sales Rep. or similar role.
Track record of over-achieving sales quota

Critical Skills (Must Have)

Basic understanding of sales principles and customer service practices
Proficiency in English
Working knowledge of customer and market dynamics and requirements
Must have basic/vast knowledge of Excel
Hands-on experience with POS transactions
Familiarity with inventory procedures

Preferred Skills (Nice to have)

Ability to perform under pressure and address complaints in a timely manner
Solid communication and interpersonal skills
Must have a Valid drivers license
Availability to work long hours

ZAMFIND TECHNOLOGY LIMITED

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