ICT Support Officer

Bio-Life Energy Zambia is seeking highly motivated, result-oriented and well-qualified and experienced ICT Support Officer to be based in Lusaka, with a minimum three years’ experience and a traceable track record.

Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• To maintain the Organisation’s Management Information Systems and to advise on matters relating to Information and Communication Technology.
• To provide an efficient high quality IT support service to the users of the Organisations PC’s and corporate computer systems.
• Provide telephone and on-site support to IT Users within the Organisation and to provide off-site support.
• Support encompasses both PC/network hardware and software (MS Office products, Citrix, MS Operating Systems, clinical and nonclinical administrative systems etc).
• To liaise with technical support agencies and external suppliers (hardware and software) as appropriate, to report problems that could not be resolved locally, and implement recommended solutions.
• To maintain accurate documentation of backups, maintenance tasks and procedures carried out on the Organisations IT systems.
• Assist with the development of the IT infrastructure including the installation of standard computer  equipment and distribution of equipment within the Organisation.
• Set up, configure and maintain computer systems and   prepare tender specifications on hardware and software, as required.
• Co-ordinate repairs and preventive maintenance of hardware and systems software.
  Update the website of the and social medium accounts.

Education

·         Educated to Degree level in a relevant IT discipline or equivalent (at least 3 years working in IT support in a large  organisation)

·          Microsoft qualification (MCP, MCSA etc) or equivalent industry standard qualification such as A+

·         Required to hold full clean driving licence

Experience

·         At least  3 years  experience gained in a high pressure IT Support environment.

·         Advanced knowledge common desktop operating systems and Office productivity software ( i.e. Windows, Office etc ) , as well as a range of specialist applications

·         Advanced knowledge of PC Hardware /networking troubleshooting techniques gained through at least 3 years of working  in an IT Support post

·         Good knowledge of Microsoft Server operating systems

·         Expert in the use of remote access

·         Experience of support of a wide range of products and technical infrastructures/technologies

To apply please submit: Send your cover letters together with detailed CV before 5th October 2020, to: [email protected], addressed to The Director .