Branch Manager


Branch Manager C – IRC235495

at Zambia, Lusaka, Zambia in FNB Zambia Kabulonga Branch
Ends 18 Nov 2022


To direct and manage the Branch’s resources, in line with the Bank’s short and long term plan, policies and values with a view to generating the highest return on capital employed, promoting customer loyalty by providing a superior customer experience and identifying and promoting new business, in order to ensure future growth without incurring unmanageable risks.

experience and qualifications

Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics.
Degree in Business Administration, Banking and Finance or a relevant field.
Minimum of 3 years’ management/leadership experience.


Ensure continuous Branch profitability growth month on month through selling the right products.
Monitor and ensure no income leakage.
Track revenue to budget with a view to timely correction.
Drive salaried accounts growth by leveraging on our strong value proposition.
Develop and implement a comprehensive liability growth strategy.
Profile needs the needs and expectations of the customer base and provide solutions and products to cater for the needs and expectations.
Achieve and maintain stable growth of assets within approved budgets.
Digital Banking Migration.
Implement robust plans and strategies to migrate customers to the e-channels for both existing and new to bank customers.
Ensure the branch is managed within the approved budget.
Increase market share.
Understand the needs and expectations of customer base.
Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets.
Track progress and performance against service and sales plan and targets as reflected in BSC (i.e. BBSM).
Implementation and ensuring that branch staff adhere to service standards.
Provide regular feedback on sales, service and financial performance to staff (daily, weekly, monthly) and coach staff to ensure branch service and sales targets are met.
Build relationships with customers by engaging with customers on a regular basis (i.e. customer feedback sessions) and spend time in the banking hall interacting with customer.
Adherence to FNB Golden Rules.
Execute activities within risk and compliance requirements.
Human resource management (Industrial relation, performance management, training, development, staffing).
Branch management (budget, performance).
Recruit the best available talent.
Ensure all branch staff are competent to perform their key result areas.
Performance manage all branch staff towards business excellence.
Reward high performance and discipline poor performance.

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